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More and more, corporation realizes technical competencies alone cannot
make an organization resilient.
Human competencies have greater impact -
But
soft skill should not be a separate part to be installed (ikes a
machine) but to be blended into the mindset, psychology and emotion of
the stakeholders.
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The
following is a training program designed, developed and delivered for an
Oil and Gas Corporation for their technical plants / facilities
assessors (auditors) on soft skills training
Program
Contents
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Assessor’s Mindsets
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Psychology and Strategies
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Creating Rapports
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Body Language and Mind Reading
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Scaling Questions
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Self Calming Techniques
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Strategic Engagement to get more co-operation from
client
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Systems Thinking
– Structure and Language
The above training contents are delivered to
address the following questions, with demo and role-play
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How to create rapport and ice-breaking?
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How to help the client to articulate more
adequately and stay focused?
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How to manage domineering character, who is one of
the assessee?
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How to manage chattering character, who is one of
the assessee?
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How to get more co-operations from client?
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How to overcome difficult / defensive client
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How to reduce own anxiety and fear, especially in
front of higher management?
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How to remain firm and true to assessment
standards especially during exit interview?
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How Structure and Language can increase or
decrease the tension between management-assessee and assessors?
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How narrow focus on organization symptoms as
assessment finding can irk management-assessee? and how Systems
Thinking can be applied to focus on the effectiveness of the
Management System?
The program can be customized to other
special requirements of the client
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